Job Title: Case Management Supervisor
Department: Community Impact
Reports to: Director, Veteran Services
Status: Exempt, Full-Time
*Grant Funded (subject to renewal)

General Description: The Case Management Supervisor is responsible for the oversight of Case Managers throughout the various programs Mission United, including Supportive Services for Veteran Families (SSVF), Grant and Per Diem (GPD), Shallow Subsidy (SSub), Homeless Veterans Reintegration Program (HVRP), and MISSION UNITED (MU). The Case Management Manager will ensure that Veteran services are delivered in accordance with current agency policies and procedures, contract requirements, and federal, state, and accreditation regulations.

Primary Job Responsibilities & Duties:

  1. The responsibilities include recruiting, hiring, training and supervision of staff.
  2. Responsible for working with the Director, Veteran Services to ensure the provision of excellence services that promote Veteran’s ability to engage and participate in the programs.
  3. Responsible for the overall supervision, training, and oversight for case management services.
  4. Responsible for data analysis around all components of case management and able to make course adjustments to ensure best practices in service delivery.
  5. Assist in ensuring complete program records and documentation are generated and maintained in accordance with policies and procedures and contractual and regulatory requirements.
  6. Provide consultation regarding Veteran’s Individualized Program Plan from intake through discharge.
  7. Responsible for weekly staff supervision and monthly case staffing.

Other Job Duties:

  • Conduct internal reviews of the Combined Arms and HMIS data to ensure that all information is entered in a timely manner and consistent with grant and organizational standards, as applicable.
  • Provide on-going support/oversight to case management staff ensuring service delivery is in accordance with COA requirements, and are client centered and focused.
  • Responsible for the monitoring and approval of payroll for case management staff.
  • Responsible for approval of Temporary Financial Assistance for clients under the team caseload.
  • Establish and maintain effective, positive working relationships with the UWBC/MISSION UNITED staff, as well as local and professional community agencies and resources.
  • Ensures effective client and staff meetings are conducted in accordance with agency requirements.
  • Conduct pre-service and in-service training for staff.
  • Attend and participate in all work-related meetings and training as required or needed.
  • Conduct and participate in internal audits to ensure that files are maintained and reflect quality work.
  • Must be willing to work flexible hours and provide ongoing and effective support to the case management program and client outcomes.
  • Ensures clients files are maintained up to COA and PQI standards and ready for internal and external audits.
  • Performs other duties and assumes other responsibilities as assigned by
  • Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization’s crisis plan and response efforts.

Supervises: Case Managers

Education and Experience Requirements:

  • Master’s Degree required and a minimum of 5 years of experience in progressively more responsible job-related positions in program administration and high-level grant management.
  • Experience in human services contract administration, contract management, community collaboration, program development and/or management, program evaluation, preferably in the housing and homelessness arena.
  • Experience working in transitional housing and/or residential programs.
  • Knowledge and experience in Broward County, the VA, and the local network of community-based health and human services organizations serving low-income homeless populations, or Veteran families at risk of homelessness, is preferred.
  • At least 4 years of progressive administrative and supervisory experience required.
  • Proficiency required in MS Word, Excel and other related computer programs required, and research related software preferred.
  • Strong fiscal/budgeting experience required.

Core Competency Requirements:

  • Excels at customer service – Serves (treats) all customers (internal and external) with utmost respect and responsiveness to deepen relationships and advance UWBC’s mission.
  • Drives for results – Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.
  • Commits to the organization – Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals, and culture of UWBC.
  • Embraces diversity and inclusion – Creates an atmosphere that respects and embraces engagement of all people, ideas, and backgrounds, and aligns with United Way’s values.
  • Seizes learning – Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.
  • Manages multiple projects and tasks – Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives, and timelines, and seeks help when needed in juggling priorities.
  • Personifies teamwork – Demonstrates good collaboration and communication to be effective in any team setting.

Environment & Physical Demands:
The environment is climate controlled (i.e., heated, and air-conditioned). Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax, and computer. Demands also involve protracted concentration.

I understand that the above information has been designed to indicate the general nature and level of work required and does not list all of the duties of the position, and that I may be asked by my supervisor and/or management staff to perform other duties. I understand that United Way of Broward County has the right to revise this position description at any time based on business need. I also understand that this position description is not a contract for employment and that United Way if Broward County or I may terminate my employment at any time for any reason.

Please email resume and cover letter to Human Resources at [email protected]