Department: Community Impact
Reports to: Senior Director, Community Impact Financial Stability 
Status: Full Time/Exempt

General Description:  This position is responsible for the planning, coordination, development, system/contract management, implementation, and overall leadership, vision, and focus in the development of strategies and tactics for an integrated approach to UWBC's community impact process for the MISSION UNITED Program.   

Primary Job Responsibility & Duties: 

  1. Develops and implements MISSION UNITED strategic and operational plan. 
  2. Manages MISSION UNITED operations, direct services, and system of care.
  3. Monitor relevant community indicators to evaluate current veteran issues and programs to measure progress on key outcomes as well as work with community leaders to strengthen the community’s abilities to identify, address, and fund priority veteran issues.
  4. Develops a competitive procurement process to identify local community agencies to successfully deliver services to veterans and their families in Broward County.
  5. General allocations and contract management, including service/utilization management, program design, monitoring/evaluation, technical assistance, and outcomes management. 
  6. Responsible for the quality assurance process for MISSION UNITED to include supervising and overseeing implementation of Council on Accreditation (COA) standards for case management services. 
  7. Responsible for the coordination of the MISSION UNITED Advisory Council and its key committees to further enhance community building and fundraising efforts.
  8. Works closely with, and fully supports the Performance and Quality Improvement (PQI) committee to understand the strategic priorities that align with the agency goals.

Other Job Duties:   

  1. Leads United Way’s efforts to achieve community level improvements in the area of veteran services.
  2. Hires, orients, develops, and supervises MISSION UNITED staff.
  3. Stays current/up-to-date on issues and statistics relevant to veterans and their families.
  4. Represents MISSION UNITED in outreach, external meetings, and events; Participates in community, regional, state, and national planning activities as it relates to MISSION UNITED.
  5. Manages the Community Impact process effectively, including analysis of subject matter and synthesis of information, meeting management tools, notices, agendas, manuals, drafting of materials to be considered, RFPs, RFA, ITN, fact sheets, statistics, etc.
  6. Contributes to  informational documents, gives presentations and acts as the agency’s lead authority, both internally and externally, on the MISSION UNITED Program and its target population.
  7. Develops MISSION UNITED case management, monitoring, and quality improvement policies and procedures. The policies and procedures shall include sampling methodology, differentiation between on-site and desk reviews,-; manner in which case files are maintained, monitoring instruments utilized by the Provider, invoice processing data entry, and fiscal management of subcontracted providers in accordance with COA standards.
  8. Provides leadership to subcontracted partners to ensure a comprehensive, coordinated effort in delivering veteran services.
  9. Oversees all aspects of subcontract management including invoicing, utilization management, performance management and reporting, compliance, and budgeting in accordance with all local, state, and federal regulations as well as UWBC policies and procedures.
  10. Facilitates regular planning, coordination, and  an information-sharing network among MISSION UNITED funders, staff, providers, partners, and volunteers.
  11. Maintains all records, reports, and documentation for all UWBC MISSION UNITED activities necessary for accountability.
  12. Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.
  13. Participates in internal United Way meetings and committees as required.  
  14. Performs other duties and assumes other responsibilities as assigned by supervisor. 

Supervises:  Program Staff, Temporary Staff, and Volunteers 

Education & Experience: 

  • Master’s Degree in Social Work, Human Services, Business, Public Administration, or related field required. Licensure preferred. 
  • Military experience required.
  • Minimum of three years related experience in human service administration, service delivery, and contract management. 
  • Budgetary experience required.
  • Program administrative and supervisory experience working with staff, providers, partners, and volunteers. 
  • Experience managing case management staff and services preferred.
  • Excellent presentation, public relation, and communication skills; public speaking experience is a plus.
  • Experience with the Veterans Administration (VA) as well as VA services and benefits.
  • Proficiency required in MS Word, Excel, and other related computer programs.  

Core Competency Requirements:

  • Excels at customer service – Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC’s mission. 
  • Drives for results – Has a passion for innovation and risk-taking, meeting and exceeding qualitative and quantitative goals in a thoughtful and time-driven manner. 
  • Commits to the organization – Has the responsibility for aligning one’s own behavior, leadership, and commitment with the needs, priorities, goals, and culture of UWBC. 
  • Embraces diversity and inclusion – Creates an atmosphere that respects and embraces engagement of all people, ideas, and backgrounds and aligns with United Way’s values. 
  • Seizes learning – Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission. 
  • Manages multiple projects and tasks – Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives, and timelines, seeking help when needed to manage priorities. 
  • Personifies teamwork – Demonstrates good collaboration and communication effectively in any team setting.

Environment & Physical Demands: The environment is climate controlled (i.e., heated and air-conditioned).  Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax, and computer.  Demands also involve protracted concentration.  

Acknowledgement: I understand that the above information has been designed to indicate the general nature and level of work required and does not list all of the duties of the position, and that I may be asked by my supervisor and/or management staff to perform other duties. I understand that United Way of Broward County has the right to revise this position description at any time based on business need. I also understand that this position description is not a contract for employment and that United Way of Broward County or I may terminate my employment at any time for any reason.

Email resume and cover letter for consideration to: