Outreach Coordinator, MISSION UNITED

Job Title: Outreach Coordinator
Department: Community Impact - MISSION UNITED/SSVF
Reports to: Program Manager, SSVF
Status: Full time, Exempt

General Description:
The position is under the MISSION UNITED, Supportive Services for Veteran Families (SSVF) Program. The Outreach Coordinator works directly with homeless or unstably housed veterans and their families to assess eligibility, evaluation resources, needs, and barriers and makes referrals to the appropriate program or agency. 
Primary Job Responsibilities & Duties:

  • Responsible for the recruitment of veterans for the SSVF program
  • Responsible for screening process and enrollment of clients into the SSVF Program. 
  • Responsible for linking veterans to services available in the community. 
  • Conducts and participates in street outreach to identify homeless veterans and present the SSVF Program as an alternative to homelessness.
  • Conduct the day to day operations of the SSVF outreach component. 

Other Job Duties:

  • Make referrals from community providers and community residents to identify Veteran housing issues that pertain to obtaining and maintaining stable housing in Broward County. 
  • Explain program eligibility criteria and assess potential clients for eligibility and documentation prior to making appropriate referrals to programs or agency.  
  • Establishes and maintains collaborative working relationship with community resources, attends and participates in appropriate CoC and other community resource meetings. 
  • Maintains up-to-date information regarding client encounters and outreach efforts utilizing the Broward County Homeless Management Information System (HMIS). 
  • Enrolls all eligible veterans in the SSVF program by obtaining qualifying veteran information to determine eligibility. Makes referrals to contracted partners as appropriate to receive case management services.
  • Network with other community agencies to determine rental/deposit assistance that might be beneficial to program participants  
  • Inform Program Manager of any unusual events and document incidents appropriately.  
  • Complete all documentation on time and maintain up-to-date client files
  • Advocate as needed on behalf for the client with community resources, provide community referrals and mediation (housing/crisis intervention).  
  • Respect and value all our clients, regardless of circumstances, behavior or needs. Maintain appropriate boundaries with all clients.  
  • Attend staff meetings, in-service trainings, supervision meetings, community events.
  • Adhere to all Policy and Procedure of United Way of Broward County.  
  • May be required to work shift work-evenings or weekends. 
  • May be required to transport donated items, food, to clients or service locations.  
  • Maintains confidentiality of all materials, and uses judgment and tact in dealing with internal and external inquiries.
  • Assist with coordination of speakers, marketing materials, and outgoing communication regarding the SSVF Program Outreach.
  • Understand the United Way concept, mission, purpose, philosophy and background to handle routine calls from public in an effective and diplomatic way.
  • Develop and maintain good working relationships with staff, donors, volunteers, agency representatives, and other guests.
  • Consistently demonstrates good telephone etiquette and courtesy
  • Plans and prioritizes work to meet scheduled deadlines; adjusts personal schedule to assure completion of tasks, assignments, etc.
  • Works only under general supervision; uses discretion and judgment in the performance of daily duties.
  • Exhibits leadership and initiative in work habits and adhering to UWBC policies.
  • Performs other duties and assumes other responsibilities as assigned by the supervisor.
  • Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.

Supervises: This position has no supervisory responsibility

Education & Experience:

  • AA Degree in Social Service field plus 2-3 years’ experience OR 
  • Bachelor’s Degree in Social Service field with 1-2 years’ experience OR 
  • Veteran status* with equivalent service experience and/or certifications. 
  • Experience working with low income and homeless population preferred.  
  • Experience working with veterans and/or service members strongly preferred.
  • Computer Proficiency required Microsoft Office software programs. 

*Veteran status is for the purposes of this position defined as two (2) or more years of active duty and a service discharge with an Honorable or General qualification.  

Core Competency Requirements:

  • Excels at customer service – Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC’s mission. 
  • Drives for results – Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner. 
  • Commits to the organization – Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals and culture of UWBC. 
  • Embraces diversity and inclusion – Creates an atmosphere that respects and embraces engagement of all people, ideas and backgrounds and aligns with United Way’s values. 
  • Seizes learning – Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission. 
  • Manages multiple projects and tasks – Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities. 
  • Personifies teamwork – Demonstrates good collaboration and communication to be effective in any team setting.

Environment & Physical Demands: 

  • The office environment is climate controlled (i.e., heated and air-conditioned).  Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work duties will also entail outside environments and exposure to elements.  
  • The employee will also work in a public service delivery environment. Hectic situations can occur in public areas and other facilities characteristic to working with the homeless community and the related concerns and situations related to homeless conditions. Potential exists for volatile and unpredictable situations to occur. May experience exposure to strong odors such as soiled clothes and poor hygiene. 
  • Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.  Demands also involve protracted concentration.   

Only serious and qualified candidates should submit a letter of interest and resume to: mruiz@unitedwaybroward.org