Join Our Team

Job Title: Major Gifts Officer
Department: Major Gifts (Development)
Reports to: Director, Major Gifts
Status: Exempt, Full-Time

General Description:

In collaboration with the Major Gifts team, the Major Gifts Officer (MGO) will be responsible for helping United Way Broward (UWB) reach its fundraising goals by identifying, cultivating, soliciting, and stewarding major gifts. MGO will work closely with the Director, Major Gifts (DMG) to cultivate donors and prospects within the Major Gifts revenue streams: transformational giving, major gifts of $10k plus, planned giving, foundations, and capital campaign. In addition, the MGO will develop strong Donor Relations through individual and collective outreach, communication, and events to ensure retention and promote increased giving. Responsibilities will also include supporting the coordination and leadership of the Major Gift and Legacy committees. A portfolio of major gift donors and prospects must be individually maintained.

Primary Job Responsibilities & Duties:

• Implement the overall Major Gifts strategy developed by DMG.
  Identify, engage and re-engage donors, particularly those emerging as the next generation of potential philanthropic leaders.
• Conduct individually tailored, one-on-one cultivation and solicitation meetings and work with appropriate volunteers to strategize and manage their cultivation and solicitation of targeted donors.
• Identify and solicit new major gifts.
• Connect United Way Staff and Board of Directors to new and/or prospective Tocqueville Society members.
• Cultivate, steward and build trusted relationships with a portfolio of major donors and prospective major donors and legacy giving prospects to generate new and increased giving.
• Effectively develop, organize, manage, support and motivate a volunteer team to aid in the identification, cultivation and solicitation of high capacity donors and prospective donors.
• Develop meaningful ways to engage major gift donors and prospects throughout the year including personal visits, executing unique events and volunteer opportunities to connect our members to the work United Way is doing in Broward County.
• Partner with Major Gift and Development colleagues, for identification of prospects
• Create and implement a stewardship and recognition plan, including thanking donors, events and leadership registry.

Other Job Duties:

• Maintains confidentiality of all materials, and uses judgment and tact in dealing with internal and external inquiries.
• Understand the United Way Broward concept, mission, purpose, philosophy and background to handle routine calls from public in an effective and diplomatic way.
• Develops and maintains good working relationships with staff, board members, major donors, volunteers, agency representatives, and guests of the DMG.
• Plans and prioritizes work to meet scheduled deadlines; adjusts personal schedule to assure completion of tasks, assignments, etc.
• Works only under general supervision; uses discretion and judgment in the performance of daily duties.
• Exhibits leadership and initiative in work habits and adhering to UWBC policies.
• Performs other duties and assumes other responsibilities as assigned by the DMG.
• Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization’s crisis plan and response efforts.

Education & Experience:

• Bachelor’s degree required (advanced degree or advanced certification such as CFRE preferred)
• 3-5 years of experience in development, advancement, or fundraising, with demonstrated success in nonprofits.
• Ability to set goals strategically and oversee execution.
• High level of discretion and ethical approach to fundraising.
• Proven ability to interact and influence philanthropic leaders.
• Experience motivating and managing high-profile volunteer leadership and senior executives.
• Ability to work cross-functionally with various internal and external constituents.
• Ability to organize and complete multiple tasks simultaneously with close attention to detail and prioritization to meet deadlines.
• Excellent written and verbal communication and presentation skills.
• Proficiency in database management, Microsoft Office Suite, and other computer skills, as required.

Supervise: Temporary staff; Volunteers

Core Competency Requirements:

• Excels at customer service – Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC’s mission.
• Drives for results – Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.
• Commits to the organization – Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals and culture of UWBC.
• Embraces uniqueness – Creates an atmosphere that respects and embraces engagement of all people, ideas and backgrounds and aligns with United Way’s values.
• Seizes learning – Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.
• Manages multiple projects and tasks – Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities.
• Personifies teamwork – Demonstrates good collaboration and communication to be effective in any team setting.

Environment & Physical Demands:

The environment is climate-controlled (i.e., heated and air-conditioned). Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer, and occasionally driving the United Way vehicle. Demands also involve protracted concentration.

Please email your resume to Human Resources at hr@UnitedWayBroward.org.

Job Title: Care Coordinator*

Department: Community Impact

Reports to: Family Stability Program Manager

Status: Exempt, Full Time

*Grant Funded (subject to renewal)

General Description: Coordinates the identification of and linkages to resources and referrals for both youth and family participants onsite in a public school in Hallandale Beach. Coaches participants to reach personal goals, with a focus on goals enhancing stable housing. Participant population will be those facing economic hardship and potential housing insecurity.

The Family Stability Program is provided within the Community Partnership School™ (CPS) program. CPS Care Coordination will take a two-generation approach to include Parent Engagement, Economic Development, and Educational Workshops. The Family Stability Program provides services, training, and educational opportunities to parents which parallel and mirror the enrichment and educational offerings their children access through participation in CPS.

Primary Job Responsibilities & Duties:

1. Responsible for identifying strengths, needs, and risks for participants and their families to develop short- and long-term goals related to housing stability and financial prosperity. Following goal development, Care Coordinators will lead participants through the process of creating an individualized service plan to help ensure that relevant resources, services, and activities participants need to reach their goals are included in their care coordination experience.

2. Develops or updates service plans with participants and their families to address their needs and to facilitate referral to appropriate treatment or service providers or facilities.

3. Coaches participants and/or their families to achieve personal goals, develop life skills, and/or sustain success and wellness.

4. Conducts activities in a culturally responsive manner and monitors the service environment to maximize participant success and well-being.

5. Regular note taking and data management to measure activities and outcomes in the Sure Impact database.

Other Job Duties:

• 
  Supports approximately 60 unique students and family units annually.
• Advocates on behalf of clients and families for services, basic needs, and other related issues.
• Composes or prepares correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications
• Conduct comprehensive, client-centered social work activities in accordance with best practices.
• Conducts community and home visits (if needed) related to client needs; Provides follow-up and monitors service delivery and care environments.
• Stays abreast of community resources and procedures for referring clients to appropriate resources
• Facilitates case consultation for client situations.
• Establish case plan goals and will review with clients at regular intervals
• Monitor client progress to ensure that clients are working towards a resolution of identified challenges
• When appropriate, ensure successful case closure, documentation, and transition
• Provides crisis prevention, intervention, and support services, as needed.
• Performs other duties and assumes other responsibilities as assigned by supervisor.
• Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.

Supervises: This position has no supervisory responsibilities.

Education & Experience:

• Bachelor’s degree with major course work in social work, psychology, or other closely related field.
• At least two (2) years of experience in motivational interviewing practices and/or techniques, eligibility determination, social referral/service work (including crisis prevention and intervention) or community resource referral, or closely related work with preferred experience working with persons with mental health conditions.
• Knowledge of evidence-based practices, assessments processes, treatment planning, outcome measurement and quality management.
• Experience working with low income, youth and families and/or other special population strongly preferred.
• Ability to communicate effectively with a diverse audience.
• Ability to work independently and in a team environment with a positive attitude and handling sensitive and confidential information with maximum discretion.
• Proficiency required in Microsoft Office Products like: Word, Excel and other related computer programs.

Core Competency Requirements:

• Excels at customer service – Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC and Community Partnership School’s mission.
• Drives for results – Has a passion for innovation and risk-taking, meeting and exceeding qualitative and quantitative goals in a thoughtful and time-driven manner.
• Commits to the organization – Has the responsibility for aligning one’s own behavior, leadership, and commitment with the needs, priorities, goals, and culture of UWBC.
• Embraces diversity and inclusion – Creates an atmosphere that respects and embraces engagement of all people, ideas, and backgrounds and aligns with United Way’s values.
• Seizes learning – Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.
• Manages multiple projects and tasks – Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives, and timelines, seeking help when needed to manage priorities.
• Personifies teamwork – Demonstrates good collaboration and communication effectively in any team setting.

Environment & Physical Demands: The environment is climate controlled (i.e., heated and air-conditioned). Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer. Demands also involve protracted concentration.

Job Title: Senior Director, Contracts and Quality Assurance

Department:  Community Impact    

Reports to:     Chief Impact Officer 

Status:           Exempt, Full Time     

General Description:  This position is responsible for strategic leadership, coordination and oversight for contract administration, regulatory compliance, quality assurance, grants management, and performance operations across community impact operations to ensure the efficient and effective delivery of services aligned with Council on Accreditation (COA) standards, organizational policies, and all applicable contractual and regulatory requirements.

The position drives continuous quality improvement and serves as a key operational leader supporting Community Impact initiatives through the development of monitoring systems, quality assurance protocols, grants management coordination, and data-informed operational practices that strengthen organizational effectiveness and accountability.

Primary Job Responsibilities & Duties: 

• Serve as a key United Way Broward resource for Community Impact operations through leadership of contract administration, compliance oversight, quality assurance, and performance management functions.

• Provide day-to-day leadership and oversight of contract administration, compliance monitoring, and quality improvement activities for internal programs and subcontracted providers.

• Develop and implement quality assurance and continuous improvement initiatives designed to enhance operational effectiveness, program performance, service delivery, and stakeholder accountability.

• Monitor contracts, grants, and program performance to ensure achievement of deliverables, compliance standards, fiscal accountability, and progress toward established impact metrics, outcomes, and goals.

• Coordinate grant writing operations, including grant submission timelines, proposal coordination, supporting documentation, compliance requirements, post-award implementation tracking, and reporting deliverables.

• Collaborate with program leadership, finance, resource development, and data teams to ensure grants and contracts are operationalized effectively and aligned with organizational priorities and measurable community impact.

• Lead the development and implementation of performance dashboards, monitoring tools, standardized processes, and data management systems that support operational effectiveness, accountability, performance measurement, and informed decision-making.

• Support organizational readiness for internal reviews, external audits, monitoring visits, and accreditation activities by maintaining appropriate documentation and compliance systems.

Other Job Duties: 

• Draft, review, negotiate, and manage contractual agreements including service contracts, memorandums of understanding, vendor agreements, amendments, and non-disclosure agreements in accordance with organizational policies and legal standards.

• Develop and oversee systems to monitor subcontractor performance, utilization, invoicing, grant deliverables, outcome reporting, and compliance with contractual, COA accreditation standards, and regulatory requirements.

• Analyze operational, contractual, and compliance risks and recommend process improvements and mitigation strategies to Impact leadership team.

• Manage the full contract lifecycle from development and execution through monitoring, renewal, amendment, and closeout.

• Develop, maintain, and oversee organization-wide grants matrices and tracking systems to monitor funding opportunities, application status, award requirements, reporting deadlines, contract deliverables, and grant performance outcomes; facilitate internal accountability.

• Coordinate contract-related communications and reporting with funders, community partners, subcontractors, and external agencies.

• Develop and maintain policies and procedures related to contract management, compliance monitoring, grants administration, invoicing, subcontract oversight, and quality management. 

• Coordinate annual review of all policies and procedures in accordance with changes in organizational needs, COA quality standards, federal, state, and local laws and regulations.

• Identify operational inefficiencies, compliance gaps, and program-specific concerns and work collaboratively with leadership teams to implement corrective actions and process improvements.

• Deliver monthly, quarterly, and annual performance reporting for internal programs and funded initiatives to Impact leadership and for other organizational needs.

• Lead preparation activities for audits and compliance reviews and promptly notify leadership, including the Chief Impact Officer, of identified risks, compliance concerns, or operational issues.

• Please note this job description is not intended to provide a comprehensive listing of all activities, duties, or responsibilities required for this position. Duties, responsibilities, and activities may change at any time with or without notice.

• Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.

Supervises:  Director – Grants and Evaluation, Compliance Officer and Data Analyst

Education & Experience: 

Combination of education and experience normally represented by:

• Master’s degree required.
• Minimum of five to seven (5-7) years of progressive experience in contract administration, grants management, compliance, quality assurance, or related operational leadership roles.
• Demonstrated experience managing complex grants, contracts, and regulatory compliance functions.
• Proven leadership experience supervising, coaching, mentoring, and developing professional staff while managing performance and fostering a culture of accountability and continuous improvement.
• Strong financial and budget management experience.
• Experience utilizing data analytics, performance measurement, and reporting systems to drive operational and programmatic improvements.
• Demonstrated expertise in managing and analyzing large, complex datasets, including data governance, quality assurance, reporting, and dashboard development; ability to leverage data and performance metrics to drive strategic decision-making and continuous improvement.
• Strong organizational, project management and planning skills required.
• Deep knowledge of contract law, regulatory compliance, accreditation standards, and risk management principles.
• Excellent written, verbal, and interpersonal communication skills with strong attention to detail.
• Proven ability to lead cross-functional initiatives and build collaborative relationships with internal and external stakeholders.

Core Competency Requirements:

• Excels at customer service – Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC’s mission. 

• Drives for results – Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner. 

• Commits to the organization – Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals and culture of UWBC. 

• Embraces diversity and inclusion – Creates an atmosphere that respects and embraces engagement of all people, ideas and backgrounds and aligns with United Way’s values. 

• Seizes learning – Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission. 

• Manages multiple projects and tasks – Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities. 

• Personifies teamwork – Demonstrates good collaboration and communication to be effective in any team setting.

Environment & Physical Demands: The environment is climate controlled (i.e., heated and air-conditioned). Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.  Demands also involve protracted concentration. 

Job Title: Behavioral Health Communication Specialist

Department: Community Impact

Reports to: Director, Public Policy and Special Initiatives

Status: Exempt, Full-Time (grant-funded)

General Description

This role supports the development, implementation, and management of strategic communications that promote mental health awareness, reduce stigma, and strengthen community engagement in support of the Coalition on Behavioral Health and Drug Prevention. The position manages the Coalition's United for Seniors platform and is responsible for managing digital content, social media channels, and public messaging to maintain a dynamic, engaging, and culturally responsive presence. Through these efforts, the role advances behavioral health awareness, prevention initiatives, and community engagement related to mental health and substance use services.

Primary Job Responsibilities & Duties

• In collaboration with the marketing team, this role will assist with developing and executing a comprehensive communications plan that supports behavioral health initiatives, drug prevention initiatives, outreach goals, and Coalition branding which follows United Way Broward (UWB) brand standards.
• Manage, maintain, and grow the Coalition's social media presence across Facebook, Instagram, LinkedIn, X (formerly Twitter), TikTok, and YouTube through strategic content planning, audience engagement, and performance optimization.
• Track analytics, optimize content performance, and prepare monthly social media reports.
• Serve as the communications lead for community campaigns, grant-driven initiatives, and awareness events (e.g., Mental Health Month, Suicide Prevention Month).
• Assist in producing compelling content, articles, blog posts, infographics, press releases, and digital campaigns, to elevate the organization’s behavioral health mission.
• This position is responsible for educating communities on Behavioral Health, Substance Abuse Prevention, Suicide Prevention, and Drug-free lifestyles. It will support the development of community-based structure and collaborative initiatives that promote health behaviors, strengthen prevention efforts, and advance coordinated education campaigns and systemic approaches to behavioral health and wellness.

Other Duties

• Develop communication and educational materials aligned with the Coalition Prevention Strategic Plan, epidemiological reports, and the Strategic Prevention Framework (SPF).
• Translate complex behavioral health concepts into clear, accessible, and evidence-based messaging related to mental health, substance use prevention, crisis support, and treatment resources.
• Ensure all communications comply with HIPAA, confidentiality standards, and trauma-informed best practices.
• Create, manage, and schedule digital content (posts, short-form videos, graphics, and stories) that educates, engages, and reduces stigma.
• Engage with audiences professionally and compassionately, responding to comments and directing individuals to appropriate resources.
• Coordinate workshops for the United for Seniors platform.
• Develop and produce engaging and visual compelling graphics and creative assets for social media, events, and presentations.
• Develop multimedia content highlighting prevention stories (with consent), program outcomes, and staff expertise.
• Attend Coalition’s functions (may be after hours and/or weekend)
• Maintain communication materials and ensure brand consistency across all Coalition platforms.
• Coordinate with partner organizations, coalitions, public health agencies, and in conjunction with UWB marketing - media outlets to promote prevention initiatives.
• Support outreach events by preparing talking points, presentations, and promotional materials.
• Lead the Coalition community-based educational processes, including environmental prevention campaigns, across designated Broward County regions.
• Contribute to Coalition strategic planning, including the development of goals, objectives, and marketing strategies for education and outreach.
• Work with the marketing team to develop and maintain consistent messaging and communication strategies within the role’s scope including crisis communications, including rapid-response messaging, and actively participate in any behavioral health, suicide prevention and substance abuse prevention crisis response efforts.
• Complete required documentation, billing, and reporting in compliance with contract timelines.
• Maintain productivity standards, including expected billable units.
• Collaborate with marketing team to identify opportunities for cross-promotional content, ensuring consistent messaging, branding, and coordinated communications across all organization marketing platforms.
• Ensure that all external-facing communications, marketing materials, and public-facing content representing both United Way Broward and the Coalition are reviewed and approved by supervisor and the United Way Broward Marketing team prior to publication or distribution.
• Attend Commission, supervision, and audit preparation meetings as required.
• Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.
• Any other duties as required in the normal course of business at UWB.

Supervises

This position has no supervisory responsibilities

Education & Experience

• Bachelor’s degree in Communications, Public Health, Behavioral Health, Journalism, Marketing, or related field.
• 3-5 years of direct experience in communications, social media management, public health messaging, or related work.
• Knowledge of mental health and substance use topics, trauma-informed communication, and culturally competent messaging.
• Exceptional written, verbal, and interpersonal communication skills, with the ability to translate complex health and prevention concepts into clear, culturally responsive, and audience-appropriate messaging.
• Experience creating and managing social media scheduling, analytics, and design tools (e.g., Hootsuite, Sprout, Canva, Adobe Creative Suite).
• Experience creating and managing digital content across multiple platforms, including Facebook, Instagram, LinkedIn, X, TikTok, and YouTube.
• Bilingual proficiency preferred (e.g., Spanish, Creole or other community languages).
• Experience with multimedia content creation like photography, video production and editing.
• Must be a good storyteller.
• Proficiency required in Microsoft Office products like: Outlook Word, Excel, and other related computer programs required; ability to learn and proficiently navigate electronic systems and platforms.

Core Competency Requirements

• Excels at customer service – Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC’s mission.
• Drives for results – Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.
• Commits to the organization – Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals and culture of UWBC.
• Embraces shared valued – Creates an atmosphere that respects and embraces engagement of all people, ideas and backgrounds and aligns with United Way’s values.
• Seizes learning – Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.
• Manages multiple projects and tasks – Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities.
• Personifies teamwork – Demonstrates good collaboration and communication to be effective in any team setting.
• Ability to work with sensitivity and professionalism when discussing topics related to mental health, crisis, and vulnerable populations.

Environment & Physical Demands

The environment is climate controlled (i.e., heated and air-conditioned). Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer. Demands also involve protracted concentration.

Job Title: Vice President, MISSION UNITED 

Department: Community Impact 

Reports to: Chief Impact Officer 

Status: Exempt, Full Time 

General Description: This position provides leadership and strategic direction for United Way 
Broward’s (UWB) community impact efforts related to veterans, active-duty military personnel, 
transitioning service members, and their families through MISSION UNITED. The position is 
responsible for planning, coordinating, developing, and managing related programs, contracts, 
grants, and systems, as well as guiding the implementation of an integrated strategy to strengthen 
community outcomes. Key responsibilities include overseeing the MISSION UNITED advisory 
council, program and staff performance; cultivating strong community and stakeholder relationships; 
advancing research and data-informed practices; managing the Mission United system of care; and 
fostering effective volunteer, provider, government, military, and community partnerships. 

Primary Job Responsibilities & Duties: 

1. Monitors relevant community indicators, research, and data to evaluate current issues 
   affecting veterans and their families and to measure progress on key outcomes, while 
   working with community leaders to strengthen the community’s ability to identify, address, 
   and fund priority veteran issues.
2. Serves as a key UWB resource for the Community Impact process, facilitating the 
   development of shared community goals, strategies, and a community agenda as it relates 
   to veterans, active-duty military personnel, transitioning service members, and their families.
3. Responsible for general allocations and contract management, including service/utilization 
   management, program design, technical assistance, performance management, 
   compliance, and outcomes management.
4. Provides strategic leadership and oversight of MISSION UNITED operations, direct services, 
   and the veteran-serving system of care.
5. Responsible for the supervision, coaching, training, and development of direct reports.
6. Responsible for the development, execution, management, monitoring, and evaluation of 
   the Mission United strategic and operational plans.
7. Responsible for overseeing federal, state, and other grants supporting MISSION UNITED 
   initiatives and ensuring compliance with applicable funding requirements, regulations, and 
   UWB policies and procedures.
8. Responsible for the development, implementation, and monitoring of MISSION UNITED 
   policies and procedures related to program operations, case management, quality 
   assurance, provider monitoring, performance management, and continuous improvement.
9. Works closely with, and fully supports, the Performance and Quality Improvement (PQI) 
   Committee to ensure MISSION UNITED services align with UWB strategic priorities, quality 
   standards, and organizational goals.
10. Responsible for the coordination of the MISSION UNITED Advisory Council and its key 
    committees to further enhance community building and fundraising efforts.
11. Responsible for the quality assurance process for MISSION UNITED to include supervising 
    and overseeing implementation of Council on Accreditation (COA) standards for case 
    management services. 

Other Job Duties: 

• Leads United Way Broward’s efforts to achieve community-level improvements in the areas 
  of veteran services, military family support, and the overall well-being of veterans and their 
  families.
• Provides guidance and supervision to Directors, Managers, Officers, and other staff, 
  ensuring alignment with agency goals, effective relationship management, strategic 
  planning, professional development, and program performance.
• Directs the development, implementation, monitoring, and evaluation of Mission United 
  initiatives, community partnerships, and related services.
• Provides leadership to the Mission United Advisory Council and its key committees, 
  supporting community engagement, strategic planning, resource development, volunteer 
  engagement, and community-building efforts.
• Provides leadership and management among agencies, donors, government entities, 
  military and veteran organizations, and other key community stakeholders around the 
  development and implementation of partnership initiatives.
• Provides leadership to subcontracted providers and community partners to ensure a 
  comprehensive, coordinated, and outcome-focused system of care for veterans and their 
  families.
• Oversees planning, execution, monitoring, and evaluation of all contracts within the Mission 
  United Community Impact portfolio.
• Oversees all aspects of subcontract management, including invoicing, utilization 
  management, performance management and reporting, compliance, budgeting, and 
  outcomes in accordance with all local, state, and federal regulations as well as UWB policies 
  and procedures.
• Monitors the performance outcomes of UWB-funded organizations to ensure accountability, 
  continuous improvement, effective utilization of resources, and achievement of contracted 
  outcomes.
• Provides technical assistance and capacity-building support to funded organizations and 
  community partners to strengthen program quality, effectiveness, and sustainability.
• Coordinates, facilitates, and participates in community, regional, state, and national planning 
  activities related to veterans, military families, and Mission United priorities.
• Manages Mission United volunteer relations, including recruitment, training, engagement, 
  recognition, and retention.
• Staffs and guides Mission United community impact teams, advisory groups, and volunteer 
  committees, ensuring effective recruitment, training, engagement, and motivation.
• Facilitates regular planning sessions, information-sharing networks, and cross-sector 
  collaborations among Mission United funders, staff, providers, partners, volunteers, and 
  community leaders.
• Provides leadership in building and maintaining strong partnerships with key stakeholders, 
  including veteran-serving organizations, military installations and leadership, local and state 
  government agencies, philanthropic organizations, healthcare and behavioral health 
  providers, housing organizations, and other community partners.
• Champions research, data, advocacy, and community engagement efforts related to 
  veterans and their families.
• Represents UWB and Mission United at community meetings, conferences, committees, 
  special events, and other external engagements, supporting outreach, advocacy, 
  fundraising, and resource development efforts.
• Develops informational materials and delivers presentations; serves as the agency’s 
  subject-matter expert on Mission United, veteran services, and issues affecting veterans 
  and their families.
• Ensures implementation and ongoing compliance with Council on Accreditation (COA) 
  standards and other applicable quality and service-delivery standards related to Mission 
  United case management services.
• Collaborates with the Marketing and Communications team to develop media, outreach, and 
  public awareness strategies that elevate awareness of issues affecting veterans and 
  highlight Mission United’s community impact.
• Supports UWB fundraising and resource development efforts by cultivating relationships, 
  identifying opportunities, providing program expertise, and communicating Mission United’s 
  impact and outcomes to donors and prospective funders.
• Participates in internal UWB meetings, committees, strategic planning processes, and crossfunctional initiatives as required.
• Due to the leadership role United Way is called upon to play in the community, particularly 
  during times of crisis, it is the expectation that all United Way staff will be fully engaged in 
  the organization's crisis plan and response efforts. 

Supervises: Program Staff and Volunteers 

Education & Experience: 

• Master’s Degree in Social Work, Human Services, Business, Public Administration, or 
  related field required.
• Military experience required.
• Minimum of seven years related experience in human service administration, service 
  delivery, and contract management.
• Budgetary experience required.
• Program administrative and supervisory experience working with staff, providers, partners, 
  and volunteers required.
• Experience managing staff and services requiered.
• Excellent presentation, public relation, and communication skills; public speaking experience 
  is a plus.
• Experience with the Veterans Administration (VA) as well as VA services and benefits.
• Proficiency required in MS Word, Excel, and other related computer programs. 

Core Competency Requirements: 

• Excels at customer service – Serves (treats) all customers (internal and external) with 
  utmost respect and responsiveness in order to deepen relationships and advance UWBC’s 
  mission.
• Drives for results – Has a passion for innovation and risk-taking, meeting and exceeding 
  qualitative and quantitative goals in a thoughtful and time-driven manner.
• Commits to the organization – Has the responsibility for aligning one’s own behavior, 
  leadership, and commitment with the needs, priorities, goals, and culture of UWBC.
• Embraces diversity and inclusion – Creates an atmosphere that respects and embraces 
  engagement of all people, ideas, and backgrounds and aligns with United Way’s values.
• Seizes learning – Able and willing to learn new skills and knowledge and accept new 
  challenges to further United Way’s mission.
• Manages multiple projects and tasks – Effectively manages time and resources to 
  respond to emerging needs while continuing to deliver on organizational goals, objectives, 
  and timelines, seeking help when needed to manage priorities.
• Personifies teamwork – Demonstrates good collaboration and communication effectively in 
  any team setting.

Environment & Physical Demands: The environment is climate controlled (i.e., heated and airconditioned). Lighting is adequate through overhead lighting as well as windows and blinds. 
Reasonable accommodations may be made to enable individuals with disabilities to perform the 
essential functions. Physical demands include sitting and/or standing for extended periods of time, 
bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax, and computer. 
Demands also involve protracted concentration.