Director, Veteran Services

Department: Community Impact
Reports to: VP, Community Impact Financial Stability 
Status: Exempt, Full Time (Grant Funded)

General Description:  This position is responsible for the planning, coordination, development, contract/system management, implementation and overall leadership, vision and focus in the development of strategies and tactics for an integrated approach to United Way Broward County’s (UWBC's) veteran services.”

Primary Job Responsibility & Duties: 

  1. Serves as a key UWBC resource for the community impact process, facilitating the development of shared community goals and a community agenda as it relates to veteran services.
  2. Responsible for general allocations and contract management, including service/utilization management, outcomes management and quality assurance of funded partners under all veterans grants and services, and in accordance with all Local, State, and Federal regulations as well as UWBC Policies and Procedures.
  3. Serves as the subject matter expert and lead for Broward County By-name list meetings.
  4. Monitor relevant community indicators to evaluate current community problems and programs to measure progress on key outcomes as well as working with community leaders to strengthen the community’s abilities to identify, address and fund priority issues.
  5. Manages the Community Impact process effectively, including analysis of subject matter and synthesis of information; develop competitive procurement processes, notices, agendas, manuals, drafting of materials to be considered, Request for Proposals (RFP); Request for Application (RFA), fact sheets, statistics, etc.

Other Job Duties:   

  • Responsible for execution and management (including monitoring/evaluation) of all contracts related to veteran services
  • Coordinates activities and communications with appropriate organizations, i.e., state, county, local commissions, networks, councils, etc., as they relate to veteran services
  • Responsible for monitoring performance and outcomes of funded organizations on a    continuous basis.
  • Responsible for representing United Way at the CoC By Name List Meetings.
  • Actively participate in Broward County CoC meetings and homeless veterans’ sub-committees.
  • Responsible for conducting at a minimum bi-weekly supervision of program staff.
  • Responsible for conducting provider’s round tables and provide technical assistance as needed. 
  • Active participate in the COA and the PQI meetings and ensure program alignment with COA service standards. 
  • Active participate in MISSION UNITED Advisory Council Meeting and as needed in the sub-committees. 
  • Creates informational documents, gives presentations, and acts as the agency’s lead authority, both internally and externally, on veteran services.
  • Provides technical assistance in all aspects of subcontract management including invoicing, utilization management, performance reporting, compliance, and budgeting.
  • Facilitates regular planning sessions and creates an information-sharing network among providers.
  • Formulates, implements, and evaluates programs to assess outcomes and overall effectiveness, collecting qualitative/quantitative data on all programs, determining program implementation efficiency.
  • Coordinates with Director, MISSION UNITED, to ensure continuity and comprehensive nature of services to veterans.
  • Make presentations to business leaders, community leaders & internal staff
  • Performs other duties and assumes other responsibilities as assigned by supervisor.
  • Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.

Supervises:  Program Staff and Volunteers

Education & Experience: 

  • Master’s Degree required and a minimum of 4 years of experience in progressively more responsible job-related positions in program administration and high-level grant management.
  • Experience in human services contract administration, contract management, community collaboration, program development and/or management, program evaluation, preferably in the housing and homelessness arena.
  • Knowledge and experience in Broward County, the VA, and the local network of community-based health and human services organizations serving low-income homeless populations, or veteran families at risk of homelessness, is preferred.
  • At least 4 years of progressive administrative and supervisory experience required.
  • Proficiency required in MS Word, Excel and other related computer programs required, and research related software preferred.
  • Strong fiscal/budgeting experience required.

Core Competency Requirements:

  • Excels at customer service – Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC’s mission. 
  • Drives for results – Has a passion for innovation and risk-taking, meeting and exceeding qualitative and quantitative goals in a thoughtful and time-driven manner. 
  • Commits to the organization – Has the responsibility for aligning one’s own behavior, leadership, and commitment with the needs, priorities, goals, and culture of UWBC. 
  • Embraces diversity and inclusion – Creates an atmosphere that respects and embraces engagement of all people, ideas, and backgrounds and aligns with United Way’s values. 
  • Seizes learning – Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission. 
  • Manages multiple projects and tasks – Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives, and timelines, seeking help when needed to manage priorities. 
  • Personifies teamwork – Demonstrates good collaboration and communication effectively in any team setting.

Email resume and cover letter for consideration to: